Privacy Policy

1. Introduction & Overview

Pingr AI (“Pingr”, “we”, “us”, or “our”) operates a conversational customer communication and workflow automation platform. This Privacy Policy describes how we collect, use, disclose, and protect personal information when you access our website, use our software-as-a-service applications, connect your communication channels (such as WhatsApp or Voice telephony), or integrate third-party CRM systems.

2. Information We Collect

We collect information directly from you, automatically through your use of our platform, and through authorized integrations you configure:

• Account & Registration Information: Full name, business email address, phone number, company name, billing details, and account credentials.
• Customer Conversation Data: Text messages, voice recordings, transcripts, sender phone numbers, timestamps, and customer metadata transmitted through connected WhatsApp Business and Voice AI channels.
• Integration & CRM Payloads: Contact attributes, customer tags, order reference IDs, and calendar availability synchronized from connected services (such as Salesforce, HubSpot, or Google Calendar).
• Technical & Telemetry Data: IP addresses, browser types, device identifiers, session timestamps, and system performance logs.

3. How We Use Your Information

We process your information strictly for legitimate operational purposes:

• To provide, operate, and maintain the Pingr AI communication and workflow execution platform.
• To perform natural language understanding, intent extraction, and automated action execution on inbound customer messages.
• To synchronize customer profiles and activity logs with your connected CRM and database systems.
• To monitor platform reliability, ensure high system availability, and prevent security breaches.
• To invoice subscription fees, process payments, and communicate critical product updates.

4. Cookies & Similar Technologies

We use essential session cookies to maintain authenticated login states, manage user preferences, and safeguard against CSRF attacks. Analytics cookies are captured only when you explicitly consent via our Cookie Preferences Banner. We do not sell your personal data or provide customer conversation contents to third-party ad networks for behavioral advertising.

5. Third-Party Service Providers & Subprocessors

We share information with trusted third-party infrastructure providers solely to deliver platform functionality:

• Meta Platforms, Inc. — for WhatsApp Business Cloud API message transport.
• Cloud & Telephony Infrastructure — for secure WebRTC voice routing and database hosting.
• Payment Processors — for PCI-DSS compliant subscription billing.

6. Data Security & Encryption Standards

Pingr AI implements robust technical and organizational safeguards. All customer data in transit is encrypted using TLS 1.3, and data at rest is secured via AES-256 encryption. We utilize strict role-based access control (RBAC), multi-factor authentication, and continuous automated vulnerability monitoring.

7. Data Retention & User Rights

We retain conversation logs and CRM records only for as long as necessary to provide your active subscription or comply with legal obligations. Under applicable privacy laws, you possess the right to:

• Request access to the personal data we maintain about your account.
• Request rectification of inaccurate or incomplete records.
• Request permanent deletion of customer conversation history and contact profiles.
• Export your data in a portable, structured JSON format.

8. Children's Privacy

Our platform is exclusively intended for commercial enterprise use by businesses and professionals. We do not knowingly collect or solicit personal information from individuals under the age of 18.

9. Business Address & Contact Information

If you have questions regarding this Privacy Policy or wish to exercise your data subject rights, please contact us or write to our office: