Everything You Need to Know About Pingr AI.

Pingr AI is a unified customer communication and automation platform that brings WhatsApp, conversational Voice AI, customer CRM context, and business workflows together. Instead of juggling fragmented tools, your team gets a single system that understands customer intent, retrieves historical context, executes business tasks (like scheduling or ticket creation), and coordinates human handoffs seamlessly.

No. Pingr AI is designed with no-code guided templates and pre-built workflows for appointments, customer inquiries, order tracking, and lead qualification. For development teams with custom requirements, Pingr also provides secure webhooks and REST APIs to connect to bespoke internal systems.

Pingr AI connects directly to the official WhatsApp Business Cloud API and conversational Voice AI (via WebRTC and telephony trunks). Both channels share a single memory core, meaning a customer can begin a conversation on WhatsApp and transition to a phone call without having to repeat their details or request.

Pingr Voice AI uses ultra-low latency speech-to-speech models (<800ms) with natural conversational pacing and interruptibility. It answers inbound phone calls, queries availability, creates CRM records, and can route calls to human team members with a 2-bullet summary attached.

Pingr features a persistent CRM memory engine. Every interaction—whether a WhatsApp text, a phone call, or a scheduled appointment—is automatically indexed to the customer’s unified profile. When a customer reaches out again, Pingr retrieves their past history, active orders, and sentiment before formulating a response.

Pingr includes strict human-in-the-loop safeguards. When complex edge cases, high-value sales inquiries, or sensitive escalations occur, the automated assistant pauses and routes the thread directly to the assigned human agent, accompanied by a comprehensive AI briefing summary.

Pingr offers clear, predictable subscription tiers: Basic (₹1,199/mo annual), Advanced (₹2,399/mo annual), and Premium (₹4,399/mo annual), along with custom Enterprise plans. All plans include official WhatsApp Cloud API connectivity, static bots or AI capabilities, and generous monthly API allocations with no hidden setup fees.

Yes. You can upgrade, downgrade, or modify your subscription tier at any time directly from your billing settings. Upgrades apply immediately on a prorated basis.

Yes. Choosing annual billing provides a 20% savings discount compared to the regular month-to-month rate across all plan tiers.

Pingr provides direct WhatsApp Cloud API integration with zero markup on Meta conversation rates. Meta charges for marketing, utility, and authentication conversations are billed directly by Meta. Voice AI minutes are pay-as-you-go from ₹5/min (Advanced) or ₹4.50/min (Premium), billed per second from a prepaid voice wallet with configurable auto-recharge safeguards.

You receive proactive usage threshold alerts at 80%, 100%, and 120%. Additional AI replies can be added at ₹399 per 1,000 (Advanced) or ₹299 per 1,000 (Premium). If your team expands, additional team member seats can be added to any plan for ₹299/seat/month.

We adhere to enterprise-grade security standards. All conversation data is encrypted both in transit (TLS 1.3) and at rest (AES-256). Pingr supports configurable data retention policies, role-based access controls (RBAC), and GDPR-compliant record deletion.

Pingr provides native bidirectional synchronization with Salesforce, HubSpot, Zoho CRM, Zendesk, and Google Calendar, along with custom HMAC-signed webhooks for proprietary databases.

You can schedule a 15-minute live walkthrough with our solutions engineering team today. We will demonstrate live WhatsApp automation, Voice AI call handling, and CRM synchronization tailored to your specific workflow.